Tailored Brands scales global operational intelligence to drive business growth
Tailored Brands is one of the leading omni-channel retail companies in the world with an unparalleled portfolio of iconic menswear brands, including Men’s Wearhouse, Jos. A. Bank, Moores Clothing for Men and K&G. With more than 11,000 employees and 1,000 locations across the globe, obtaining real-time data to analyze and support the company’s operational efficiency is essential for delivering a high-quality customer experience.
With the desire to gain operational insights, the company hosted Kibana on premises for an open source approach to visualize its Elasticsearch data cluster. Ultimately, managing Kibana became complex with the resource time it required to scale the solution to meet the needs from the many users, including the development, ecommerce, networking, and DevOps teams.
In addition, to obtain the desired insights, the solution required development time to create customized dashboards. If there was a production issue, for example, it wasn’t a turnkey process for the company to quickly conduct log analysis to identify the reason.
“Using Kibana required an investment of time, money, and energy. We didn’t have the bandwidth to formally invest in the required UI resources or to scale it to meet the current and future demands for the entire company,” shared Chaitanya Pallapothula, Senior Vice President of Omni-Channel Technology at Tailored Brands.
To pivot to a scalable approach for its data analysis and to gain much-needed operational insights, Tailored Brands selected Sumo Logic. “I had a good experience working with Sumo Logic in the past, and we were really impressed by the roadmap session we had with the CTO. All the dashboards, features, and ‘bells and whistles’ that come with Sumo Logic at an affordable price made it an easy purchase decision,” said Pallapothula.
To get the Sumo Logic Continuous Intelligence Platform (CIP) integrated with its AWS, Google Cloud, and self-managed data center, Tailored Brands received quality support from Sumo Logic at each step of set up and roll out. “From the beginning, the partnership from Sumo Logic has been great. They invested time to help us, and it was definitely an important element of our early success with the solution,” shared Pallapothula.