"Sumo Logic has helped us take monitoring to the next level, by identifying and predicting abnormalities even before they happen and in cases when they do, enabling the fastest response."

Pradeep Thangavel, Engineering Manager, Site Reliability Engineering



  • San Mateo, California, USA


  • 2,500 employees

Freshworks taps Sumo Logic to deliver operational insights and guidance for fine-tuning its infrastructure to provide better responsiveness and reliability

  • Challenge


    With a rapidly growing customer base, Freshworks sought innovative techniques to leverage the previously-untapped power of its machine data to avoid outages, latency, or other service interruptions. This would help the company better serve its customers - and their clients as well - while also setting the stage to more intelligently scale its infrastructure to cope with operational peaks and valleys.

  • Solution


    Freshworks standardized on Sumo Logic’s born-in-the-cloud machine data analytics offering to aggregate log information from across its entire cloudbased application stack. With the new system in place, the company set up comprehensive, sophisticated alerting that employed artificial intelligence to more efficiently diagnose operational issues before they became crises.

  • Result


    Sumo Logic has been adopted by multiple groups within the company. Alerting, live dashboards, and robust algorithms have made operational oversight much more straightforward and laid the groundwork for sustained customer expansion.

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